All Sales are Final
All sales at Pinto Gallery are final. Once your order is confirmed, it cannot be canceled. We do not accept returns or exchanges for change of mind. Please review the artwork’s description, dimensions, condition, and photographs carefully before purchasing, and contact us with any questions before placing your order. This policy does not affect any rights you may have under applicable law.
Worldwide Shipping
Pinto Gallery offers complimentary worldwide shipping. Each artwork is carefully packaged for transit and shipped through FedEx, UPS, or DHL.
Order Processing
Orders are typically prepared for shipment within 5–10 business days of purchase. Processing time is separate from transit time.
Delivery and Tracking
Delivery times vary by destination and carrier. Once your order has shipped, you will receive a shipping confirmation with tracking information. Delivery estimates are not guaranteed. Customs clearance, carrier delays, and local conditions may affect arrival times.
Customs and Import Duties
International orders may be subject to import duties, taxes, or customs fees. These charges are the recipient’s responsibility and are not included in the artwork’s purchase price or complimentary shipping.
Damaged, Incorrect, or Missing Orders
Please inspect your artwork and packaging upon delivery. If your artwork arrives damaged or you receive the wrong item, retain all packaging and contact info@pinto.gallery promptly with your order number and photographs of the artwork and packaging. If your shipment appears to be missing or tracking indicates delivery but you have not received it, contact us so we can investigate with the carrier. We will review each issue and work with you to determine an appropriate resolution.
Approved Returns and Refunds
Please do not return any artwork without written approval and shipping instructions from Pinto Gallery. If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.